Refund and Returns Policy

At GRIND BD, we want you to be completely satisfied with your purchase. If you are not satisfied with your order or if there is an issue with your item, please review our Refund and Returns Policy below.

1. Return Eligibility

We accept returns under the following conditions:

• The product must be returned within 7 days of receiving the order.
• The item must be unused, unworn, and in the same condition as when it was received, with all original tags, packaging, and labels attached.
• Products must be returned in their original packaging to ensure they are protected during return shipping.

2. Non-Returnable Items

For health and safety reasons, we do not accept returns on the following items:

• Items that have been worn, washed, or damaged.
• Products purchased during sales or promotions (unless specified otherwise).
• Custom-made or personalized items.

3. How to Return an Item

If you wish to return an item, please follow these steps:

1. Contact us within 7 days of receiving your order by email at in**@gr*****.com or by phone at 01765225501 to initiate the return process.
2. Provide your order number and the reason for the return.
3. Once your return request is approved, we will provide instructions on how to return the product.
4. Pack the item securely in its original packaging and ship it back to us using a traceable shipping service.

4. Refund Process

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

5. Exchange Policy

If you would like to exchange your item for a different size or color, please contact us within 7 days of receiving your order. We will help facilitate the exchange, subject to stock availability.

6. Return Shipping Costs

• If the return is due to a product defect or our error, we will cover the return shipping costs.
• If the return is for reasons other than a defect (such as changing your mind), the customer is responsible for the return shipping costs.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at in**@gr*****.com or 01765225501. We will arrange for a return or replacement, depending on the situation. Please provide photos of the damage or defect to expedite the process.

8. Sale or Promotional Items

Items purchased during a sale or promotional period are subject to the same return conditions as regular purchases unless otherwise specified in the promotion. Returns on sale items are not accepted for a refund unless the item is defective or damaged.

9. Cancellation Policy

Once your order is confirmed, we begin processing it to ensure prompt delivery. If you wish to cancel your order, please contact us as soon as possible. Cancellations are only accepted if the order has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, but you can follow the return process after receiving the item.

10. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy or need assistance with a return, please contact us:

GRIND BD
Phone: 01765225501
Email: in**@gr*****.com